Colorado State University Student Resolution Center Office Manager in Fort Collins, Colorado

Posting Detail Information

Working Title Student Resolution Center Office Manager

Classification Title Office Manager I

Posting Number 201800108P

Position Type State Classified

Open Date 05/17/2018

Close Date 05/25/2018

Salary $3,997 minimum, salary commensurate with experience + FULL BENEFIT OFFERINGS

Full/Part Time Full-time

State Classified Hourly No

Overtime Eligible

Position Location Fort Collins, CO 80523

Description of Work Unit

The Student Resolution Center (SRC) supports the developmental, behavioral, and educational needs of students. Through a myriad of approaches the SRC strives to maximize individual student success while upholding community standards and helping students overcome mistakes. The SRC aims to assist, educate and support CSU students through two processes: • Conflict Resolution – voluntary, neutral, confidential process to assist students when conflicts, disputes or issues arise. • Student Conduct – one-on-one meetings to discuss alleged violations of the Student Conduct Code, hear perspectives, explore personal responsibility, hold students accountable and provide educational and restorative outcomes when appropriate. Departmental Website:

Position Summary

The Student Resolution Center Office Manager exists to provide primary support for the Director of the Student Resolution Center, assists with the coordination of Pre-Admission Hearings and Conduct Appeals. This role has a significant role in managing the operations of the front office services to include the recruiting, hiring, training and supervision of 5-7 student employees. This position also mentors, supervises and evaluates three full-time State Classified Administrative Assistants who provide support to staff, programs, and services connected to the Student Resolution Center. This position plays a critical role in Human Resources payroll, data entry, tracking leave, preparing financial reports and budget spreadsheets, purchasing, producing analytical reports, and working with other departments across campus.

Minimum Qualifications

Four years of administrative support experience of which must have included management of a departmental or company budget and supervision of staff.


Preferred Qualifications

The highly desired candidate will possess the following knowledge, skills, abilities, personal characteristics, and experience directly related and critical to this position:

  • Experience supervising various levels of staff (i.e. student employees, staff, etc).

  • Experience working with CSU specific software such as Kuali, Vista, and Oracle.

  • Aptitude to learn new software programs and proficiency in Microsoft Word, Excel, Outlook, and database management systems.

  • Demonstrated experience managing a complex budget with multiple funding sources.

  • Understanding of or interest in criminal justice, conduct, conflict resolution, and restorative practices would be beneficial.

  • Demonstrated experience working in a fast-paced office environment with the ability to adapt to changing work priorities, demands, and routines.

  • Ability to learn and effectively communicate (both written and verbally) departmental policies, program offerings, regulations, etc.

  • Interpersonal and customer service skills that encourage collaboration with internal and external partners.

  • Critical thinking and problem-solving skills.

  • Conflict management skills.

  • Ability to uphold the greatest degree of confidentiality given the sensitive nature of the department’s client/customer cases, associated documentation, and scheduling needs.

Essential Job Duties

Job Duty Category Supervision


  • Supervises three State Classified, Administrative Assistant II employees.

  • Hire, train and supervise 5-7 student staff members.

  • Maintain strong working knowledge of both Student Conduct Services and Conflict Resolution Services in order to understand and meet the needs of the unit.

  • Mentor and provide direction to professional and student staff to ensure exceptional administrative support for all SRC programs and services.

Percentage Of Time 40%

Essential Job Duties

Job Duty Category Financial Management


  • Coordinates financial activities for the department.

  • Pull reports, reconcile accounts and prepare spreadsheets in order to balance multiple funding sources and provide Director with current information.

  • Assist the Director with the Student Fee budget requests and other budget construction processes.

  • Act as purchasing agent for the unit.

Percentage Of Time 30%

Essential Job Duties

Job Duty Category Human Resource Liaison


  • Assist with searches and hiring processes, onboarding, and departure of all department employees.

  • Create and maintain staff records, monitors and approves annual/sick leave, and process student hourly payroll.

Percentage Of Time 10%

Essential Job Duties

Job Duty Category Administrative Support


  • Administrative liaison to various campus entities such as Housing and Dining Services, Facilities, BFS, and VPSA’s office.

  • Provide administrative support to both branches of the SRC: Student Conduct Services and Conflict Resolution Services.

  • Organize meetings/appointments, correspond with students, process disciplinary cases, input data into case management software, and audit case records for timeliness and accuracy.

Percentage Of Time 20%

Application Details

Special Instructions to Applicants


  • Clearly document job duties you have performed that relate to minimum qualifications, preferred qualifications, and essential job duties in the Work Experience section on the application. Human Resources must be able to evaluate your experience based on this information.

  • Clearly outline dates of employment and hours worked per week for each employment experience listed in the Work Experience section of the Application so that Human Resources can calculate full-time work experience.

  • The APPLICATION is the only document that will be utilized to determine if minimum qualifications, as outlined in the job posting, have been met. The Application is considered to be the legal document on file; resumes will not be reviewed for minimum qualification requirements.


  • If an Application is considered “Incomplete”, the Application will be removed from consideration for the position.

  • An Application is incomplete if no current/ previous employment is included in the Work Experience section of the Application.

  • An Application is incomplete if “see resume” (or something similar) is noted, or previous employment does not contain job duties for every position in the Work Experience section of the Application.

  • Positions requiring a degree or if using education as a substitution for work experience (e.g.: Associate or Bachelor’s) transcripts are required in order to verify receipt of the required degree or coursework. If official or unofficial transcripts are not supplied at the time of application, the Application is incomplete.


  • When a resume is listed as a required document, it may be used in the comparative analysis/ evaluation process to determine the candidates that most closely meet the qualifications of the position. This process occurs after an application has passed the minimum qualifications screening.

  • Resumes will not be accepted in place of a completed application; however, some positions may still require a resume as a component for complete application materials.

**Please see the Required Documents section of the posting.


  • The selection process for State Classified positions may include an exam(s), which requires candidates to physically appear (at the CSU campus in Fort Collins, CO) at the candidates’ own expense.

  • All status updates for this position will be sent via email from In addition to your Inbox, remember to check the Deleted and Junk folders for these important communications.

  • Pertinent updates to your Application status can be obtained by logging into your application account at


  • Please check the Help link online at for assistance on your application or for answers to Frequently Asked Questions.

  • All other inquiries should be directed to the Colorado State University Human Resources Office (970) 491- MyHR(6947).

Conditions of Employment Pre-employment Criminal Background Check (required for new hires)

EEO Statement

Colorado State University is committed to providing an environment that is free from discrimination and harassment based on race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or pregnancy and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Colorado State University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and Colorado State laws, regulations, and executive orders regarding non-discrimination and affirmative action. The Office of Equal Opportunity is located in 101 Student Services.

The Title IX Coordinator is the Executive Director of the Office of Support and Safety Assessment, 123 Student Services Building, Fort Collins, CO 80523 -2026, (970) 491-7407.

The Section 504 and ADA Coordinator is the Associate Vice President for Human Capital, Office of Equal Opportunity, 101 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-5836.

Background Check Policy Statement

Colorado State University (CSU) strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks. The type of background check conducted varies by position and can include, but is not limited to, criminal (felony and misdemeanor) history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will be conducted when required by law or contract and when, in the discretion of the university, it is reasonable and prudent to do so.

Employment and Appeal Rights

If you receive notice that you have been eliminated from consideration for the position, you may protest the action by filing an appeal with the State Personnel Board/State Personnel Director within 10 days from the date you receive notice of the elimination. Also, if you wish to challenge the selection and comparative analysis process, you may file an appeal with the State Personnel Board/State Personnel Director within 10 days from the receipt of notice or knowledge of the action you are challenging.

Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director’s Administrative Procedures, 4 CCR 801, for more information about the appeals process. The State Personnel Board Rules and Personnel Director’s Administrative Procedures are available at

A standard appeal form is available at: If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within 10 days of your receipt of notice or knowledge of the action: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. The ten-day deadline and these appeal procedures also apply to all charges of discrimination.

Supplemental Questions

Required fields are indicated with an asterisk (*).

  • Are you willing and able to submit to a pre-employment background check that may include, but is not limited to, criminal history, national sex offender search and motor vehicle history as a condition of hire?

  • Yes

  • No

  • Describe your experience providing oversight of a department/company budget. Your response should include [1] budget amount, [2] software tools you used to obtain financial data and reconcile accounts, [3] type of expenditures (i.e. salary, equipment, travel etc.), and [4] level of authority in approving purchases, providing analysis, and forecasting.

(Open Ended Question)

  • * Please describe your experience supervising others. Outline the job tasks you performed in this role. In addition, please include the mechanisms you put into place that fostered open communication among team members.

(Open Ended Question)

  • * This position works with a variety of database management systems and software applications in order to accomplish tasks assigned to the position. Describe your experience using database management systems, including the type of systems you have experience with. Please describe the specific job duties performed within the system and any challenges you had to overcome related to system functionality.

(Open Ended Question)

Applicant Documents

Required Documents

  • Resume

  • Cover Letter

  • List of Professional References

Optional Documents

  • Veteran DD214 Form (Member-4) (For State Classified searches ONLY)