General Electric Sr UX Design Researcher in Cheyenne, Wyoming
GE is the world's digital industrial company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. With people, services, technology and scale, GE delivers better outcomes for customers by speaking the language of industry.
GE Digital is the leading software company for the Industrial Internet. The company develops software to design, build, operate and manage the entire asset lifecycle – enabling businesses across the energy, aviation, healthcare and manufacturing sectors to operate faster, smarter and more efficiently. All of industry will have to master digital to compete in the future by moving beyond automation to autonomous systems. GE Digital is a critical part of GE’s present and future by helping industrials unlock machine data to turn valuable insights into powerful business outcomes.
Headquartered in San Ramon, California, GE Digital is a global team of more than 26,000 with offices in Paris, Shanghai, Bangalore, New Orleans, Budapest and Detroit. We are defining what digital means in an industrial world. Together, we work to build the future.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at http://www.ge.com/sites/default/files/15-000845%20EEO%20combined.pdf . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
As a Sr. UX Researcher, you will contribute to the understanding of our customers and the users of our products. You understand and champion the importance of research to the design process and act as an active member of the user experience team. As a UX Researcher you will execute on multiple small to medium sized projects as an individual contributor with a focus on user research
In this role, you will:
Contribute to the discovery, execution, analysis, and synthesis of user research
Advocate for user research and help champion buy in from stakeholders and businesses
Participate in discussions and activities related to current research projects
Contribute to effective documentation of research and testing including notes, photos, video and resulting analysis
Begin to lead evaluation of current and emerging design, technology, industry, and market trends
Display mastery of Agile / Lean UX methodologies Qualifications/Requirements: Basic Qualifications:
Bachelor’s Degree in Cognitive or Experimental Psychology, Human Computer Interaction, Human Factors; or in “STEAM” Majors (Science, Technology, Engineering, Arts, and Math); or equivalent experience
2 years professional experience with Master’s Degree. 5+ years professional experience with Bachelor’s Degree.; or equivalent experience Eligibility Requirements:
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job
Must be willing to work out of an office located Seattle, WA; San Ramon, CA; or Chicago, IL Desired Characteristics: Technical Expertise:
Leads and recommends both short- and long-term research activities, contributing to the creation of a research plan
Conducts qualitative and quantitative research activities such as ethnographic studies and usability studies
Creates and communicates research artifacts, findings, reports, and recommendations with stakeholder
Participates in planning of research topics and usability tests and contributes to the analysis and synthesis of research findings
Contributes to management of usage analytics and Voice of the Customer solutions, mining usage data, and communicating findings to stakeholders
High attention to detail; extremely strong written and verbal communication skills
Deep knowledge of research tools such as Morae Observer, Camtasia, Axure, InVision, and OmnitureBusiness Acumen:
Knows key cross-functional concepts that impact the company, business priorities, & organizational dynamics.
Keeps current on industry landscape and brings new ideas to the team. Maps industry trends to internal vision.
Joins and participates in industry associations and conferences.
Explain to various stakeholders through the design thinking process to frame a project and creates artifacts to facilitate shared understanding of business benefit.
Understands key principles of design thinking and research, what it is and why it is important. Explores all ideas, regardless of their source.
Identifies new project opportunities based on design thinking principles and prior outcomes.
Understands that designing, validating, developing and deploying products and services for infrastructure-level domains requires attention to complexities between systems.Leadership:
Translates user-centered design requirements into technical implementations for projects. Continuously measures deliverables of self and team against scheduled commitments. Effectively balances different, competing objectives.
Keeps participants focused on task and end process. Guides participation to include all present; solicits information about absent stakeholders.
Expresses technology options to collaborators on cross functional teams. Goes beyond merely suggesting design technologies and clearly articulates the rationale and benefit of design technology choices.
Understands the value of a rigorous and transparent decision-making process.Personal Attributes:
Works with cross-functional teams and cross-business teams and assist in driving broad-reaching solutions across the function / business.
Influences change through others and begins to set a vision for future change; evangelizes the practice of interaction design to GE business leaders.
Understands the skills necessary for contributing to constructive conversations utilizing active listening and validating the information needs of stakeholders and users.
Demonstrates a deep passion for learning and courage to push the boundaries of one’s own thinking.
Acts and decides appropriately when all available information may not be possible to obtain
Demonstrates the ability to connect, extract information, and communicate with customer groups
Asks questions appropriate to translating an abstract problem into a roadmap for identifying solutions
Pilots new ideas and processes that have not been utilized before.#DTR Locations: United States; California, Illinois, Washington; Seattle, Chicago, San RamonGE will only employ those who are legally authorized to work in the United States for this opening.