State of Wyoming HSHP08-08305-Participant Support Specialist-Cheyenne in Cheyenne, Wyoming

HSHP08-08305-Participant Support Specialist-Cheyenne



HSHP08-08305-Participant Support Specialist-Cheyenne


$19.93 - $24.91 Hourly


Cheyenne, WY

Job Type

Full Time


048-Behavioral Health Division - Developmental Disabilities

Job Number


  • Description

  • Benefits

  • Questions

Description and Functions

Open Until Filled


The Behavioral Health Division Developmental Disabilities Section, is seeking a highly motivated and detail oriented individual to join our team as a Participant Support Specialist. In administering two Medicaid Home and Community Based Services Waiver programs, the Developmental Disabilities Section works to verify waiver participants receive services as outlined in their plan of care and that individuals have access to both non-waiver and waiver services so that their health and welfare needs are being met.

The individual in this position will serve as the agency's subject matter expert for training case managers on policies and procedures. The training component of this position will include creating PowerPoint presentations, manuals, and conducting face to face and online training sessions. In addition, this position is responsible for reviewing plans of care for 400 waiver participants, participating in special projects as assigned, and completing surveys for the National Core Indicators project.

ESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function which may be performed in the job level.

  • Assure participants are receiving the services that help meet their goals and their health and safety needs are being met.

  • Assist individuals with disabilities in applying for the Supports waiver and determining clinical eligibility.

  • Subject matter expert for Case Manager training.

  • Provide quality customer services to clients, colleagues, providers and stakeholders.

  • Communicate with necessary parties regarding changes in Rules, expectations and goals while ensuring compliance with federal and state regulations.

  • Complete the assigned National Core Indicator Survey to ensure that individuals are receiving the services on their plan, those services meet their needs, and plans are revised as needed.

  • Assure areas of concern with service delivery are appropriately addressed.

  • Travel to specified region and state wide locations to perform these functions.

  • Provide informal training for participants, families, and providers as well as education and best practices.

  • Participate in work groups, site surveys, committees, and policy analysis.



Preference may be given to candidates with a Bachelor's degree in a Human Services or related field.


  • Excellent verbal and written communication skills

  • Conflict resolution skills

  • Ability to multi-task and manage changing workloads and expectations

  • Knowledge of resources in the state and communities and non-waiver services that may assist participants in obtaining needed services

  • Ability to analyze rules and procedure in order to make independent judgments

  • Knowledge of current rules and procedures

  • Knowledge of current practices in the field of developmental disabilities

  • Knowledge of community resources for services

  • Familiarity with other agencies who serve participants with a developmental disability

  • Knowledge of training and PowerPoint presentations

  • Process and compile documentation for additional funding requests

  • Ability to track problem areas with plan submissions and conduct training in these areas

  • Knowledge of various computer programs

  • Ability to troubleshoot in these programs

  • Ability to analyze data and work with other Division staff to remediate identified problems

  • Ability to prioritize work in order to meet deadlines



Bachelor's Degree (typically in Healthcare)



0-2 years of progressive work experience (typically in Health Programs)


Education & Experience Substitution:

3-5 years of progressive work experience (typically in Health Programs)

Certificates, Licenses, Registrations:


Necessary Special Requirements


  • This job is performed in a normal office environment.

  • Some travel is required.


  • FLSA: Non-exempt

  • All new hires or rehires starting in a non-exempt position on or after January 1, 2018 are required to be paid hourly.

Supplemental Information

048-Wyoming Department of Health - Behavioral Health Division - HR Contact 307-777-6057

Click here to view the State of Wyoming Classification and Pay Structure.


The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.

Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.

There are many benefits to living and working in Wyoming. Beautiful country with wide open spaces and clean air, great recreational opportunities, and no State income tax to mention a few! In addition, the State of Wyoming offers State employees a very generous benefit package. Please click here for more information on the State of Wyoming employee benefits*.

For additional information on living in the state of Wyoming please click here.