State of Wyoming BAPS09-08302-Ombudsman-Cheyenne in Cheyenne, Wyoming






$4,128.00 - $5,160.00 Monthly


Cheyenne, WY

Job Type

Full Time


049-Director's Office

Job Number


  • Description

  • Benefits

  • Questions

Description and Functions

Open Until Filled


This position acts as the Department of Family Services' ombudsman, and receives and investigates Department complaints and statewide issues made by clients, constituents, legislators, congressmen, and those fielded by the Governor's office. This position provides problem-solving resources to involved parties and intervenes as a neutral mediator between parties. This position drafts policy for the Department, conducts research and analysis, and composes reports.

ESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function which may be performed in the job level.

  • Perform a variety of tasks in both long and short range planning for various governmental programs.

  • Research and identify problems and develop corrective actions to agency programs. May make recommendations.

  • Provide written and oral comments to community, local, state, and federal agencies and entities, as well as serving as the WDA government cooperator to these entities.

  • Identify trends and changes.

  • Perform research studies for special assignments involving state or federal legislation, statutes, or policy issues; including gathering data and creating special reports.

  • Understand the complexity of agency programs.

  • Review, approve, and comment on planning documents.

  • Provide information and background to the public, state & national legislators and the media; handle comments and suggestions from the public.

  • Attend national symposiums regarding related issues.

  • Monitor the state programs/projects for compliance; may make approval/disapproval decisions based on that review.

  • Develop agency internal policies, rules and regulations and coordinate the rules and regulations adoption process to ensure compliance.

  • Coordinate with agency executives, any other related entity, other agency personnel and regional and national partners to identify and assess policy issues.

  • Participate in strategy development; including coordinating, evaluating and interpreting policy and planning recommendations.

  • Mediate and resolve policy or planning disputes.

  • Generate responses to policy issues.

  • Manage workflow of office personnel to produce publications.

  • Serve in advisory capacity to boards for specialized programs.

  • Conduct, review, and evaluate programs to provide for program enhancements.

  • Evaluate and examine forms and filings to determine compliance.

  • Responsible for policy negotiation and development.

  • Represent agency and act as liaison with other agencies and organizations.

  • Provide services which assist with the development of the strategic plan.



The ideal candidate will have experience in info graphic design.


  • Excellent oral communication skills.

  • Skill in professional document writing.

  • Skill in interpersonal relations, as applied to interaction with difficult people, other staff, clientele, state authorities, law makers and agencies.

  • Skill in program development, identifying issues for improvement, implementation, evaluation, and quality assurance.

  • Skill in composition of instructional programs.

  • Skills in investigating, researching, interpreting, and applying rules and regulations.

  • Knowledge of strategic planning.

  • Technical research, analysis and writing skills, including data interpretation, presentation, and ability to communicate findings to a variety of audiences.

  • Proficiency in Microsoft Word, Excel, PowerPoint and Google.



Bachelor's Degree (typically in Business)



0-3 years of progressive work experience (typically in Business) with acquired knowledge at the level of a Policy & Planning Analyst II


Education & Experience Substitution:

4-6 years of progressive work experience (typically in Business) with acquired knowledge at the level of a Policy & Planning Analyst II

Certificates, Licenses, Registrations:


Necessary Special Requirements


  • FLSA: Exempt

  • All positions within the Department of Family Services will require a background information check, including the taking of fingerprints, which will be completed through the Wyoming Department of Criminal Investigation, the Department of Family Services and the Federal Bureau of Investigation, for every successful applicant.

Supplemental Information

049-Family Services - Director's Unit - HR Contact 307-777-5826

Click here to view the State of Wyoming Classification and Pay Structure.


The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.

Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.

There are many benefits to living and working in Wyoming. Beautiful country with wide open spaces and clean air, great recreational opportunities, and no State income tax to mention a few! In addition, the State of Wyoming offers State employees a very generous benefit package. Please click here for more information on the State of Wyoming employee benefits*.

For additional information on living in the state of Wyoming please click here.